Contact Our Support Specialists
Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues or general feedback. You can reach us via live chat for quick answers, by email for account or payments enquiries, or by phone if you prefer to speak to an adviser. We aim to respond promptly and will guide you through verification, responsible-gambling options and any other service you require. For payments or privacy enquiries we will prioritise your case.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email for account, verification and payments queries |
| General enquiries | [email protected] - site information, terms and general enquiries |
| Affiliate enquiries | [email protected] - partnership and marketing enquiries (UK partnerships preferred) |
| Phone | +44 20 7946 8213 - speak to an adviser (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 live chat; email replies typically within 24 hours - Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or cases that require explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing complete information helps us resolve queries faster and avoids unnecessary delays.
Send Us a Message
NameEmailMessageSend messageResponse Time
Run4Win support aims to respond to routine enquiries within one business day. Simple requests are usually handled the same day, while more complex cases such as identity checks, payment investigations or security reviews may take longer depending on their nature. If you need a faster reply for a time-sensitive issue, please note this when you contact support and we will prioritise where possible.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve Run4Win. Please use the feedback form or contact our support team with any thoughts on site features, promotions or usability. Every message is reviewed carefully and helps shape updates to the site and user experience. Your input makes a real difference to how we develop and improve our service.