Privacy and Data Policy

This Privacy Policy explains how Run4Win collects, uses and protects personal information when you register an account, use our site or interact with our services. We respect your privacy and set out here the types of data we handle, the reasons we process it and the choices you have about your information.

Types of data we collect

We collect a range of information to provide and secure our services. This includes data you give us directly and data collected automatically when you use the site.

Personal data

Personal data covers information you provide when registering or contacting us - for example your name, date of birth, email address, postal address, phone number and identity documents provided for verification. We also record account credentials and security questions.

Technical data

Technical data is collected automatically and includes IP address, device identifiers, browser type, operating system, cookies and other online identifiers, and information about how you use the site, such as pages viewed and session duration.

Transactional data

We process payment and transactional data when you deposit, wager or withdraw. This can include payment method details, transaction amounts and history, currency and any related communications with payment providers. We may also hold records of account activity for security, compliance and customer service purposes.

How we use your information

We use personal data to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and money laundering, provide customer support and comply with legal obligations. We may also use information to improve our services, perform analytics and send service messages or marketing where you have given consent.

Data protection and security

We store personal data securely and use reasonable technical and organisational measures to protect it against unauthorised access, loss or misuse. Access to your information is restricted to staff and third-party providers who need it to perform services for us. We retain personal data only as long as necessary for the purposes set out in this policy and to meet legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, provide core functionality, measure performance and deliver analytics. You can manage cookie settings through your browser or in the site preferences where available. Third-party analytics and advertising partners may also set cookies when you visit our site.

Sharing information with third parties

We share data with trusted third parties to operate our services - for example payment processors, identity verification and anti-fraud suppliers, software providers, analytics vendors and customer support providers. We may also disclose information where required by law, to protect rights and safety, or as part of a business reorganisation. Where data is transferred outside the UK we apply appropriate safeguards.

Your rights

You have rights in relation to your personal data, including the right to access, correct, restrict or object to processing, and the right to data portability where applicable. You can withdraw consent for marketing communications at any time.

Access, correction and deletion of data

To access, update or request deletion of your personal data, contact us at [email protected]. We will respond in line with applicable data protection requirements and may ask you to verify your identity before taking action.

Updates to this policy

We may update this policy from time to time. Where material changes are made we will post a notice on the site or otherwise notify you. The date of the latest version will be shown on the site.